DIRECTV On How Remote Diagnostics Today Will Save You Money Tomorrow

By Deanna Gillen, Editor-in-Chief, The Field Service Blog

As the entire world barrels into the digital age, corporation’s have long been plagued with the arduous task of meeting the exceeding demands of it’s customers. In a challenged industry, DIRECTV has established itself as a leader, through training initiatives, such as streaming video tutorials to the smartphones of the technicians in the field. In recent years, industry leaders have transformed their field forces into arsenals of technicians designed with customer in mind, a best in class practice that will reign supreme for years to come.

In Part I of our two-part Q&A, Dave Baker, Senior Vice President, Field Service at DIRECTV explains how implementing a good remote diagnostics program on the field force today will save companies money tomorrow. Stay tuned for Part II, where he discusses the technology used to achieve service excellence.

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