White Paper

Differentiating Intelligent Scheduling Solutions

Source: IFS North America

By Tom DeVroy, Senior Product Evangelist, IFS in North America

Planning And Scheduling Optimization

With so many scheduling solutions on the market it’s difficult to select which solution best fits your service organization. Some scheduling solutions offer routing, others offer automated scheduling, while some provide real-time schedule optimization. It’s important to recognize what type of solution is suitable for your service organization, but how do you determine which solutions are appropriate? There are many contributing factors to deciding which scheduling solution is best for your organization. This paper examines a few of those key factors.


Travel time plays a large role in determining what type of scheduling solution is suitable for your organization. Many organizations desire a better handle on field utilization and field productivity; in other words, knowing who is going where, and when and where technicians are currently located. If a service organization desires to take control of managing its field resource activity, including where it goes and in what sequence, there are scheduling tools that can address this requirement.

The generation of that schedule is highly dependent on the concept of time. Actual travel time provides for more visibility, tighter control of utilization, and a proactive role in scheduling resources in comparison with estimated travel time, or where a service organization assigns the work and allows the technician to determine his/her own schedule. Travel could include foot traffic, road travel, or even air travel. Service organizations that simply require estimated travel time can benefit from less complex field service scheduling solutions, whereas service organizations requiring actual travel time should pursue intelligent scheduling solutions.