Case Study: Deliver Real-Time Enterprise Mobility Solutions

DPD Ireland, formerly, Interlink Ireland Ltd, was founded in 1986 with 10 depots. Following substantial growth, it is now the premier parcel delivery company in Ireland, with 38 depots handling in excess of 6 million parcels per year. In 2000 Interlink Ireland became part of GeoPost S.A., the parcels and express division of La Poste, the French Post Office. Recently Interlink Ireland changed its name to DPD Ireland, as part of a move by its parent company, La Poste, to unite all its express parcel companies under one single brand – DPD.

With over 300 delivery vans and drivers operating within the network of depots, in both Southern and Northern Ireland, DPD Ireland manages up to 25,000 parcels per day, with this volume doubling during peak periods.

Previously DPD Ireland used mobile technology for some in-depot and out for delivery/collection scans. Data synchronisation between the handheld terminals and the DPD Ireland database occurred through a batch synchronisation process when the handheld terminals were cradled after vehicle loading and again at the end of each day. Customer signatures were captured on the driver run sheets, these sheets were returned to the back office overnight, and then scanned and the resulting images stored and used by the track and trace function on the DPD Ireland web site to display proof of delivery to customers.