Datamax-O'Neil
Source: Field Technologies Magazine
Resource Guides, Field Service & Mobliity Advisor 2009
Product Description
- Field Service — Whether mobile workers are providing a service or delivering goods, organizations can profit by having accurate documentation of their pickups, deliveries, maintenance, inventories, routes/labor scheduling, and reporting. Having customers wait while the technician fills out a handwritten form or goes out to the truck for paperwork wastes time and drastically increases the chances for errors. An automated application will reduce errors, improve technician and office efficiencies, and increase customer satisfaction. Datamax-O'Neil offers a broad spectrum of products to improve the productivity of your field service application.
- 2te — The 2te's small size and proven reliability makes it ideal for field service. It offers high-quality receipts with the fastest throughput available. The magnetic card reader allows workers to accept payments on the spot and print signatures captured with the handheld. Your customers are happy and their operation is functioning more productively, which makes a positive impact on your bottom line!
- OC2 — The OC is a lightweight, ergonomic thermal receipt printer designed especially for comfort and convenience. The OC is up to 35% smaller than other printers so it rests comfortably on your waist throughout the day. Accepting payments on site has never been easier with the optional card reader and wireless 802.11b/g or Bluetooth connectivity.
- PrintPAD — All field service operations have some type of documentation that can be streamlined and made significantly more efficient through the use of the PrintPAD. The PrintPAD, with its integrated carry strap, is designed for maximum user comfort. It is up to 35% lighter than competitive units and includes O'Neil's legendary reliability. And, for the ultimate in convenience, the PrintPAD charges both the printer and handheld from a single AC adaptor or cigarette lighter. That means you have half the adaptors to buy and keep track of on the road.
Company Overview
One of the key business objectives of the new Datamax-O'Neil is a renewed focus on customer intimacy, which brings the company closer to its customers, both in terms of proximity and relationship building. Part of this has come through the integration of the sales organization; now each team member represents both sets of products — the desktop and portable printers — as part of their portfolio. For the customer, this means they have one point-of-contact to work with to deliver a value-driven solution that minimizes risk and maximizes efficiency, safety, quality, and ROI. There has also been an effort to ensure that members of the sales team reside in the regions they represent.
This is an important element to help nurture relationships and grow partnerships.
As a combined company, we are able to streamline our business processes and procedures, which will make working with Datamax-O'Neil much more effective and efficient … another key to our customer intimacy initiative. This is particularly true with our increased
ability to service and support our customers in a manner that is more reflective of each customer's unique needs.
By utilizing the resources of Dover's PIDG, customers will benefit from the most up-to-date product offerings developed from a proven set of "best practices"and the technical expertise of hundreds of engineers. PIDG is a world-class collection of companies with products and services covering all the leading marking technologies and applications, and having these resources available to us, combined with our extensive line of desktop and portable printers and supplies, makes us the right solutions team.
One of the key business objectives of the new Datamax-O'Neil is a renewed focus on customer intimacy, which brings the company closer to its customers, both in terms of proximity and relationship building. Part of this has come through the integration of the sales organization; now each team member represents both sets of products — the desktop and portable printers — as part of their portfolio. For the customer, this means they have one point-of-contact to work with to deliver a value-driven solution that minimizes risk and maximizes efficiency, safety, quality, and ROI. There has also been an effort to ensure that members of the sales team reside in the regions they represent.
This is an important element to help nurture relationships and grow partnerships.
As a combined company, we are able to streamline our business processes and procedures, which will make working with Datamax-O'Neil much more effective and efficient … another key to our customer intimacy initiative. This is particularly true with our increased
ability to service and support our customers in a manner that is more reflective of each customer's unique needs.
By utilizing the resources of Dover's PIDG, customers will benefit from the most up-to-date product offerings developed from a proven set of "best practices"and the technical expertise of hundreds of engineers. PIDG is a world-class collection of companies with products and services covering all the leading marking technologies and applications, and having these resources available to us, combined with our extensive line of desktop and portable printers and supplies, makes us the right solutions team.
Datamax-O'Neil
4501 Parkway Commerce Blvd.
Orlando, FL 32808
PH: (800) 816-9649
FX: (407) 578-8377
Email: sales@datamax-oneil.com
Website: www.datamax-oneil.com.
4501 Parkway Commerce Blvd.
Orlando, FL 32808
PH: (800) 816-9649
FX: (407) 578-8377
Email: sales@datamax-oneil.com
Website: www.datamax-oneil.com.
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