By Michael Blumberg, president, Blumberg Advisory Group, www.blumberg-advisor.com
How you leverage data will determine your success in the future of field service.
It is often stated that the three most essential elements of a successful business are:
- People: At all levels, from C-suite executives to the warehouse clerks, who bring vision, creativity, leadership, and passion to bringing products and service to market and pleasing customers.
- Process: The structured and disciplined series of actions, steps, and procedures personnel must complete to perform the work of the company. These processes are only as good as the people who design, manage, and perform them.
- Technology: Systemic infrastructure that automates processes, tracks and controls transactions, and reports on the company’s operational and financial performance.