By Field Technologies magazine
Tetra Tech is a provider of consulting, engineering,
services. Its teams work with
various agencies across the United States on environmental
projects, disaster management, and emergency
response. Tetra Tech's Region 7 Superfund Technical
Assessment and Response Team (START) supports the
United States Environmental Protection Agency (EPA)
in a range of projects across the Midwest.
The Tetra Tech team was put to the test in the aftermath
of the Joplin tornado on May 22, 2011, which
destroyed 4,000 buildings and killed more than 160
people. The tornado destroyed a range of buildings and
facilities which resulted in environmental hazards such as
asbestos releases and chemical spills. START performed
the rapid needs assessment, which identifies immediate
safety issues and longer term remediation.
Analysts at the emergency operations center enter
hazards into the EPA's SCRIBE online database,
update maps, and triage issues for immediate attention.
The longer the data processing takes, the longer
hazardous issues would go unaddressed. While
paper was ideal for quick data capture in the field,
processing the data created a bottleneck.
Tetra Tech's START team had already deployed a
Capturx Forms solution with digital pens to speed
up field data collection so the team applied Capturx
to the rapid needs assessment project. Four teams of
inspectors were deployed with digital pens in Joplin
to inspect approximately 80 facilities. They filled out
more than 100 forms, noting conditions and location
with the digital pen. When the digital pen was
connected to a PC at the command center, all the
data was automatically integrated into Excel — accessible
in the original handwriting and as converted
data using advanced character recognition.
Capturx instantly digitizes and integrates handwritten
data so Tetra Tech was able to cut the time-consuming
data entry time by more than 87%. Now, analysis, triage,
and planning begins as soon as the teams dock the digital
pens. Responders can react faster; and other stakeholders
can be kept better informed about fast-changing
conditions by simply logging into the SCRIBE database.
Real-Time Inventory Visibility Eases Customer Woes
Based in Eau Claire, WI, Corporate Courier provides
quality delivery and routing services to electrical
contracting and plumbing supply companies, convenience
stores, banking institutions, and pharmaceutical
companies. The company's reputation and high
touch service have driven its success and long-term
customer relationships. So, when one of the company's
customers decided to discontinue
its service agreement
due to Corporate Courier's
inability to provide tracking
and proof of delivery data,
Corporate Courier was forced
to take a closer look at its
To retain business and keep up with customer
demands, Corporate Courier sought a mobile
solution. After a thorough search, Corporate
Courier selected Airclic's software.
Airclic software provides drivers with visibility
into every item at each stage of its delivery — as it
enters the truck, when it arrives at its destination,
and when it is delivered to the customer. Drivers
are able to record delivery confirmation on mobile
devices using the signature capture feature.
With the new ability to scan individual items and
electronically capture signatures upon delivery,
Corporate Courier outperforms competition by
achieving more than 99% accuracy of each package
handled — nearly 20% more than the average courier.
This increase in accuracy resulted in a significant
decrease in lost packages and more reliable,
efficient delivery operations overall.
Airclic worked with Corporate Courier so that it
could quickly respond to the needs of its customers
and be able to offer services that the market is now
demanding. After just one year of using the software,
Corporate Courier expanded its relationship
with its pharmaceutical customer, who recently
recognized the company as its top delivery services
provider among the 127 companies it works with.
Now a leader in the competitive transportation
industry, Corporate Courier has seen significant
growth across all areas of its business. In the
first year of implementing Airclic's software,
Corporate Courier's business grew by 10%, and
by nearly 75% the following year.