White Paper

Customer-Centric Utilities Put Their Field Service Teams First

Source: Salesforce

Field service is essential to the customer experience

A new study asked more than 200 utility professionals this question: How important is the work of field service staff in achieving utility customer-centric objectives? 76% of utility executives said it was either extremely important or very important to their efforts. So how do you empower your field service team? In this report, you'll learn how to:

  • Invest in a digital-first field service management solution
  • Map clear career paths for your team
  • Collect feedback after each service experience
  • Tackle challenges that impact field service operations
  • Embrace automation to improve efficiencies

See how you can equip your field service team with the right technology to get the job done.


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