By Stephen Fioretti, VP, product management, Oracle Service Cloud, www.oracle.com
Emerging technologies will drive a new level of field service efficiency.
The field service industry is in the midst of an exciting evolution. Historically, we’ve seen outdated systems and processes that provided little visibility or control over what happened in the field — resulting in additional expenses from overtime and unnecessary truck rolls, lower productivity due to inefficient scheduling and routing, and lower customer satisfaction.
Recently, advances in field service technology have completely automated these processes, enabling greater efficiency. And, some tools can even optimize field service operations, transforming them into a critical part of initiatives aimed at cutting costs, increasing productivity, and improving customer satisfaction.