11.11.20 -- COVID-19 - Managing Service Delivery And Supply Chain Disruptions With Remote Assistance


COVID-19 - Managing Service Delivery And Supply Chain Disruptions With Remote Assistance

Over the last few years, OEMs and other manufacturing companies began their transformation journeys, addressing the technology-driven changes to the product lifecycle, the impact of the Internet of Things, radical mobility, and the rise of artificial intelligence (AI). As a result, companies have optimized the ways they have deployed their workforce and increased the productive life of the assets in their own plants as well as those installed at customer locations.

Case Study: Alfa Laval Drives Service Excellence With Remote Assistance

Alfa Laval is a Swedish company founded in 1883 that is a world leader within the key technology areas of heat transfer, separation and fluid handling. With more than 3,700 patents, Alfa Laval provides worldwide solutions in areas that are vital to society, including energy, pharmaceutical, marine and food. The company has over 17,000 employees, including more than 700 field service engineers, that help customers in nearly 100 countries.

Looking to learn more?
Whether you’re just researching industry best practice, or actively engaged in a digital transformation project, IFS is here to help. IFS is a leader in the Gartner Magic Quadrant for Field Service Management, positioned highest in ability to execute. Speak with an expert from IFS today on how you too can lead the way in the service industry.

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