By Vikram Takru and Michael Levi, KloudGin
A more complete and connected view of assets, operations, and historical records contributes to the operational efficiency paramount to successful field service. Achieving it requires optimizing the organization’s workforce, which means breaking down siloed teams and connecting them in a way that empowers them to react to customer needs in near-real time.
True end-to-end optimization raises enterprise resource planning (ERP) as a maturity model benchmark, blending IT and business functions, supervisory control and data acquisition (SCADA) systems, customer engagement, asset management, and workforce management. This visibility and connectivity, driving asset and service management on one platform, allows field service organizations to retool their workforces for greater efficiency in real time, from onboarding employees and scale-up to transitioning from one work type to another.