Case Study: Converged Mobile Devices: Your Field Service Cure?

By Sarah Howland, Integrated Solutions magazine

Has your failure to meet an SLA (service level agreement) ever cost you a customer or resulted in an expensive repeat trip to the customer site? Missed SLAs result in a bevy of issues, all of which negatively impact your bottom line. Losing money is — and very well should be — a huge motivator for making sure you meet SLAs. Toshiba America Medical Systems is a company that has additional motivation. Toshiba's SLAs guarantee uptime of medical equipment necessary to the well-being, or even life, of patients. This added responsibility reinforces the critical importance of having an efficient process in place to dispatch and manage its mobile workforce.

Used with permission from Integrated Solutions magazine.