Connecting Service Operations With Telematics

Telematics has long been regarded as being the basis for tracking the location of vehicles. However, telematics technology is advancing quickly and more and more organizations are looking to extend solutions to track their workforce and more importantly their assets. Telematics deployments are becoming much more cost-effective and the entire service workflow increasingly connected. Indeed, telematics today can share real-time information and connect mobile workers in the field with the back office, customers and equipment, allowing the entire service workflow to be increasingly connected.

Businesses that invest in telematics driven connected workflows see many benefits; especially when combined with deeper analytics systems. One such benefit is switching the service model from a reactive, break-fix workflow to a preventative and, ultimately, predictive model. These advanced workflows require a tight connection from the asset to the service management system and telematics is often a good candidate for providing this connection.