Newsletter | March 13, 2023

03.13.23 -- Connect With Customers In The Field Or At The Office
 
From The Editor
Using Technology To Combat The Workforce Shortage
 
By Ivan Moore, Apps Associates

It’s no secret that workforce challenges have been increasing steadily since the 2020 pandemic turned the world on its head. From the “Great Resignation” – or the “Great Reshuffle,” or any other myriad of terms – to recent tech industry layoffs, the state of the workforce in 2023 is in flux.
Featured Articles
Predictive Maintenance In The Real World: Q&A With Clean Energy Fuels
Submitted by Hitachi Solutions

As customers demand faster response times, higher quality products, and exceptional experiences, successful service organizations are turning to technology to connect and engage with customers in meaningful ways. This presentation highlights how Clean Energy Fuels, a large alternative transportation fuel provider, did just that.
How Your Systems Training Is Failing Your Field Workforce & How To Do It Right
Submitted by SKYLLFUL

Effective systems training for field service workers requires a different approach that combines interactive training, mobile delivery, and micro-learning content.
Unlocking The Power Of Automation In Field Service Management: 5 Essential Workflows To Improve Efficiency
Submitted by Zuper

For continued innovation, field service organizations must learn to effectively automate cumbersome back-office tasks, so that there is ample time and budget for the organization to scale.
Connect With Customers In The Field Or At The Office
Submitted by Salesforce

Customers expect exceptional service no matter where they are. With Salesforce Field Service and Visual Remote Assistant, you can stay connected whether you're in the field, at the office, or somewhere in between.