Energy suppliers have been increasing the number of smart meters they install and subsequently service. This program is an essential infrastructure upgrade digitalizing the energy system, providing greater understanding of how much energy is being used, where and when, improving the efficiency of forecasting demand. Improved forecasting will help reduce waste in the energy system and enable greater provision to be from local and renewable resources.
The deployment of smart meters must be carried out safely, keeping the consumer and supplier technician safe but at a reasonable cost. Scheduling appointments is an important part of the process reducing interruptions in service during the installation process with power only switched off at the point the meter is changed.
For many years, utilities companies have been carrying out manual readings, relying on estimates or customer provided readings and then using the resulting data to make decisions. Inherently leading to a reduction in the ability to provide accurate billing and forecasting with higher meter reading logistic costs.
The Next-Gen FSM Platform provides the capability to acquire, manage, and represent the entire set of data and mandatory information to optimize the meter replacement process.
Explore the capabilities this comprehensive end-to-end FSM solution provides to manage the whole metering process for Utilities:
- Master Data Management
- Field Organization
- Customer Booking
- Scheduling & Dispatching
- Mobile Execution
- Reporting and Monitoring
- B2C Remote Assistance