9 Common Mistakes To Avoid When Selecting And Deploying A Mobile Solution

Research firm IDC predicts that some 1.2 billion workers will be using mobile enterprise tools by 2011, representing roughly a third of the total global workforce (February 2010). Some of these people are almost exclusively mobile, whereas some will only occasionally use mobile enterprise tools. Whatever the case, there are very few who would argue against the fact that investing in mobility has the potential to raise productivity, accessibility and visibility.

However, as many have already discovered, selecting and deploying a mobile solution is complex and brings many challenges and considerations. Scalability, integration, device selection, wireless communications, security, working environments, and buy-in from the user are just some of the things that are involved in this area, and so the list goes on. Along with the huge rewards it can bring, deploying a mobile solution can also involve many risks and potential pitfalls.

Here are some common mistakes and tips to try and avoid them:

Neglecting The Field Users

It’s very easy to forget about the field employees. After all, they are mostly out of the office and we are all familiar with the saying, ‘out of sight, of mind’. In many cases, the field users, the ones that will eventually be most affected by the solution, are excluded from the team that is responsible for evaluating and managing the mobile project. Not only will they be the individuals most impacted by any mobile solution, but they are also the people who know all the details and can give the most constructive feedback on what is actually happening in the field.

Tip #1: When establishing the team, make sure you include a strong representation from the field (not only the top performers). Include a mixture of ages, experiences, personalities and people from different business units.

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