Chris Britt is co-founder, CEO and president of M.E.S.O, Inc. M.E.S.O. (Mobile Equipment Service Options) is a third-party service company that provides maintenance to construction equipment and truck and trailer fleets for end users, dealers, and OEMs.
Combining fleet data and field service software capabilities helped them improve their business efficiencies, as they could improve first-time fix rates, keep customers up-to-date, and use the automated process to generate a bill. It also allowed them to launch Uptime-as-a-Service, an IoT and mobile field service hub solution that seamlessly leverages asset data and provides the core workflow platform to manage all service activities.
Chris took the time to speak with Steve Mason, GPS Insight Vice President of Customer Success, at the Smarter Services™ Executive Symposium. Let’s look at 10 Q&As with this industry expert who’s leading the way combining fleet and field data to better serve his customers and grow the business.