In 2015, Espresso Service Ltd woke up and smelled ‘connected’ coffee. By implementing Tesseract’s cloud-based service management software, it entered the realm of the smart coffee maker and the Internet of Things, bolstering its USPs and improving its service to customers.
Backed by over 25 years in the coffee industry, Espresso Service manages and maintains all types and brands of coffee machines. It does this via a nationwide network of engineers who really know their beans.
Before Tesseract, the company’s service management system was based around a less flexible, server-based, non-specialised bolt-on to an accountancy package. This was no longer up to task, so Espresso Service looked to the cloud.