Computerized Maintenance Management Systems For The Retail Industry

In a recent survey of over 5,000 retail customers conducted by Chain Store Age magazine and Cap Gemini Ernst & Young, 70% of respondents ranked “clean and well-maintained” stores as the most important attribute that defined their shopping experience.

These respondents further identified that “clean and well-maintained” stores were the single biggest contributor to their return to a particular store. What many retail executives have not yet embraced is that by proactively investing in their maintenance operations, the overall company goals of increasing sales, improving margins, and expanding market share can be achieved more easily.

Maintaining equipment and facilities are critical components of success for any retail organization. Equipment or facility failures (e.g., display cases, HVAC, etc.) can cost a company from several thousand dollars in lost product to several hundred thousand dollars in missed sales opportunities, labor expense, and expedite fees. Therefore, it is vital that asset-intensive organizations have an effective strategy for maintaining and repairing assets to ensure maximum utilization of those assets.

Industry awareness of the critical nature of this issue is evident in a recent Industry Week survey of the world’s leading companies which found that more than 90% of them have made establishing strategies for predictive and preventative maintenance practices a primary initiative in the next few years.

Maintenance management software systems have been around for many years, but have not been tailored for the rigors of the retail industry. For this reason, many organizations in the retail industry still employ manual, uncontrolled maintenance processes to manage their infrastructure.

To read more about Maintenance Management Systems for the Retail Industry, download this white paper now!