Banner year for field service management software leader as revenues soar
Petah Tikva, Israel and Burlington, MA /PRNewswire/ - ClickSoftware, a leading provider of field service management software, today shared a series of recent accomplishments as it extended its category leadership across key verticals. Click achieved four record quarters on top and bottom line, a record number of customer wins, and more than 100 percent growth in bookings from Click's cloud-based platform, Click Field Service Edge.
Highlights for the year included:
"We've seen record top and bottom line performance over the past four quarters. Across our core verticals and beyond, there's a greater understanding of field service and its impact on customer experience and employee engagement, and we're well-positioned for 2019," said Mark Cattini, ClickSoftware CEO. "Technology is becoming more intelligent, and our customers are embracing this innovation to deliver significant business value."
*Gartner, Critical Capabilities for Field Service Management, Jim Robinson, Jason Wong, Michael Maoz, March 27, 2018
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**IDC MarketScape: Worldwide Mobile Field Force Management Solutions for Utilities 2018 Vendor Assessment, by Phevos Skalidis and Roberta Bigliani, February 2019, IDC Doc#US41390617
About IDC MarketScape
IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT (information and communications technology) suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors.
ClickSoftware is a global leader in field service management solutions, delivering value through improved efficiency, effectiveness, and enhancing customer experiences. ClickSoftware blends unparalleled industry expertise and state-of-the-art computer science to deliver meaningful, measurable business value—optimizing critical business processes and delighting customers. Click Field Service Edge arms field service leaders with the smartest technologies and best practices from around the globe to deliver real-world results, real-time recommendations, and real operational intelligence.
Click. Actual Intelligence. At Work.™
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