ClickSoftware ClickWorkOrder
One of the keys to delivering great service is making sure your field resources know how much work they need to do. It sounds simple, but work orders are rarely identical. They vary widely in terms of service level, customer entitlement, location and duration.
Service delivery begins here
One of the keys to delivering great service is making sure your field resources know how much work they need to do. It sounds simple, but work orders are rarely identical. They vary widely in terms of service level, customer entitlement, location and duration.
The resource requirements for every work order further add to the complexity, with skills, availability, certifications, shifts and permits to consider.
Answer the question:
Is it possible to deliver excellent service without knowing the specific details of the job?
All of this information is captured within the work order at the beginning of the service lifecycle.
ClickWorkOrder is an interactive front-office solution that allows dispatchers, call center agents and other users to create, maintain and manage the important data contained in your work orders. This increased visibility lets your field-based teams know exactly what’s required to successfully execute and close the work order, at the first visit.
Download the brochure to learn more.