ClickSoftware
Source: Field Technologies Magazine
Resource Guides, Field Service & Mobliity Advisor 2009
In today's tough economic climate you need to find ways of doing "more with less". At the same time, you can't afford to compromise on your service levels. It's a tough balancing act and that is where ClickSoftware can help. ClickSoftware's ServiceOptimization Suite is designed to help companies face head-on the challenges of inefficiency in the service organization. We understand that job completion is the lifeblood of your service organization and have developed a suite of solutions and services that reach the heart of the problem. We have successfully deployed more workforce and service optimization projects than any other company and that is why our customers are experiencing bottom line and customer satisfaction improvements.
The ServiceOptimization Suite includes solutions for:
Demand Forecasting: build reliable forecasts to better meet your service demand
Workforce Planning: maximize utilization and minimize overtime
Shift Planning: cover demand and keep your employees happy at the same time
Optimized Scheduling: get the right engineer to the right job at the right time with the right equipment
Location Based Services: know where your field engineers "are," not just where they are "supposed to be"
Customer Interaction Management: provide enhanced customer interaction management throughout the service lifecycle
Mobile Workforce Management: stay abreast of what is going on in the field as it is happening
Business Analytics: gain greater visibility into your service operations
With well over 100 customers who have deployed our field service optimization solutions to maximize workforce productivity and customer satisfaction while minimizing operations costs, ClickSoftware is uniquely positioned to deliver real, dependable value to service businesses of all sizes.
Download your complimentary copy of Aberdeen's "Mobile Field Service (MFS) AXIS," which will give you insight to top performing vendor rankings by visiting the Knowledge Center at www.clicksoftware.com/knowledge-center.