Clevest Brings Enhanced Enterprise Scheduling Capabilities For Utilities With 3.4 Release Of Its Mobile Workforce Management Solution
Clevest Solutions Inc., a leading provider of mobile workforce automation software for the utility industry, including for smart grid management, announced enhanced capabilities for scheduling orders with the new 3.4 version of its mobile workforce management software solution which automates virtually any utility field work activity. As a key component of workforce management, enterprise scheduling helps utilities improve the responsiveness of field operations by eliminating manually-compiled, paper-based schedules and automatically assigning work optimally to crews.
"Utilities drive up their order completion rates and the overall capacity of their field operations by leveraging enterprise scheduling," emphasized Thomas Ligocki, President and CEO of Clevest. "Optimizing and balancing how crews are deployed day-to-day against work in field dramatically reduces non-productive idle time, lowers overtime expenses and translates into greater customer satisfaction," Ligocki adds.
With enterprise scheduling, utilities set business rules to optimally match orders to field resources based on a number of factors, including technician work area, business group, availability and proximity, as well as order priority, equipment, time and skills required for specific order types. The system also takes into account street level information and transportation infrastructure data to minimize travel time between jobs.
Once the scheduling process is complete, utilities send schedules automatically, without any intervention, using wireless communications to crews with mobile devices. Utilities also use enterprise scheduling interactively during the day to schedule new work, modify existing assignments or even rebalance the workload to compensate for crews who may be ahead of and behind schedule. In addition, utilities can define different sets of business rules to manage how work is assigned in atypical circumstances, such as during storms, outages, overtime periods or year end.
"With enterprise scheduling, utilities are better positioned to make field operations highly responsive to customer needs not only during routine operations but also in the face of unusual and often unanticipated conditions," stated Arthur Lo, CTO and VP of Clevest.
Enterprise scheduling is a key component of Clevest's mobile workforce management solution which forms part of the company's complete offering for the utility industry. Clevest's product suite also includes automatic vehicle location, meter reading, smart grid deployment and support and asset investment planning solutions, all built on best practices for the utility industry.
About Mobile Workforce Management
Specifically built around the needs of utility operations, the mobile workforce management solution addresses the rapidly transforming electric, gas and water industries. It is a complete, configurable solution that provides actionable information for informed decision-making, which improves field and office operations. The solution is fully GIS-integrated, providing real-time visibility into field work activities and assets. All field workflow information and tools are integrated onto a single mobile computer, eliminating the need for multiple devices. By linking field workers with mobile supervisors and the dispatch center in real-time, both operational decisions and efficiency are improved.
About Clevest Solutions
Clevest Solutions provides software for mobile workforce automation and smart grid deployment and post-deployment operations exclusively for electric, gas and water utilities. Over 100 utilities worldwide have chosen Clevest to transform their field operations by harnessing the power of our software and deep domain knowledge of mobile computing and utility operations.
Clevest's award-winning Mobile Field Force platform powers a product suite that includes mobile workforce management, GPS-enabled automated vehicle location, meter reading solutions, asset investment planning and a patent-pending graphical configuration tool, as well as the only complete solution for smart grid deployment and post-deployment activities.
SOURCE: Clevest Solutions Inc.