Case Study

BUNN-O-Matic Arms On-Site Engineers With Off-line Interactive Technical Data

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When beverage equipment company BUNN realized they needed to provide their field service engineers with direct access to information in order to increase field service efficiency, and strengthen their reputation of exceptional post-product support via BUNNserve, they turned to AnswersAnywhere to deliver a custom, mobile product knowledge base.

BUNN’s Challenge

At the forefront of dispensed beverage equipment manufacturing since 1957, BUNN is a global leader for reliable commercial beverage equipment and post-purchase lifecycle product management, embracing technology to meet the evolving needs of foodservice providers worldwide. In addition to their own equipment, BUNN also provides post-product support in the US for a large, overseas dispensed beverage equipment manufacturer.

To stay ahead of the competition and continue their growth trajectory, BUNN wanted to elevate the level of support they provided to their customers. They began looking at transforming and mobilizing their technical data to do so.

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