The workforce is changing. Over the last decade, field service has gone from an industry that relied on the skills and expertise of grizzled veterans to one that is increasingly turning to contractors and on-demand workers.
This shift has driven significant investment in a number of tools designed to simplify field service, from AI-driven scheduling to step-by-step mobile workflows.
In the back office, organizations are using AI-driven automation to streamline processes, from work verification to automatic task reassignment. In the field, technicians are replacing the traditional pen-and-clipboard kit with mobile apps designed to drive productivity.
With smarter scheduling, organizations can automatically assign routine tasks to new hires and on-demand workers. If a task requires a specific skill or certification, coordinators can make sure it is automatically assigned to a more experienced technician.