Today’s field service managers have a lot to manage. With mounting customer expectations, more mobile devices and data than ever, and pressure from competitors, most have already realized the need for increased technology support. In a recent survey, 81% of managers said they plan to use some type of field service management solution within the next five to 10 years. 1 But while that may seem like an obvious decision, success depends on knowing where to start and planning how to grow.
Field service companies like plumbers, HVAC or electrical service providers, landscapers, and anyone with a mobile workforce each have unique needs and challenges when choosing technology. Fortunately, it’s possible to balance the risk, time and cost involved — by starting with what you need most now, and building from there. The key is to find a solution that’s flexible and backed by personal support to see you through implementation and beyond.
Let’s take a look at three easy ways you can build the best possible field service solution for your business.