Brochure: ClickSoftware ClickRoster For Contact Centers

Efficient service providers know in advance how much business to expect and how many people, crews, contractors and other resources they will need to employ in order to cope with expected demand. They know this because they have created an accurate demand forecast, with an associated capacity plan.

For most businesses, demand is never uniform - it arrives in waves, with highs and lows varying in size and duration. Therefore, deploying resources in a timely way is just as important as apportioning them correctly.

Answer the question: How many people and other resources will your business need for each working shift, in which roles, and what are the best shift patterns?

ClickRoster is an intelligent shift-planning solution that produces optimal shift patterns and shift plans - hours, days, weeks, and months ahead. Based on related resource-capacity plans, ClickRoster also enables service businesses to optimally allocate the right number of people to positions, roles, posts and tasks at the right times of the day.

Download the brochure below to learn more.