Brochure: ClickSoftware ClickContact

Giving your customers control

In today’s world, delivering a great customer experience is vital for every service organization. Your customers now have multiple ways to contact you when ordering their new installation, maintenance or repair. Calling a call center is fast becoming a thing of the past, with customers instead booking appointments online - automatically, at any time of the day and from any location.

Online appointment booking plays a key role in creating a positive service experience for the customer: it’s more time-efficient and significantly increases their freedom, flexibility and choice, from the first interaction to the completion of service.

But this is more than just booking an appointment: customers these days expect to receive updates and notifications regarding the progress of their order via text message, email or voice mail, and demand the ability to request changes or cancel their order online.

Download the brochure to learn more.