Boost Team Productivity With Field Force Communication Solutions

By Kristen Wells, Zinc

Taking an Innovative Approach to Communication

Service teams are an integral part of any telecommunications business. When these employees aren’t consistently able to access knowledge and information in real-time, whether they need troubleshooting help, info on new processes and procedures, or alerts to hazards in the field, it impacts both performance and engagement.

Telco companies are becoming aware of just how crucial innovation is as huge advancements and rising customer expectations are shaking up the industry. While there are various ways to innovate, one area is often overlooked—communication. Something as simple as the way companies share information with their employees and the technology used to connect teams has quite the effect on employee performance, productivity, and even engagement.

By turning an innovative eye towards communication, leaders can better support their teams in the field, drive performance across key metrics, and assist change management efforts as products, procedures, and processes evolve.