Remote video inspections (RVIs) are on the rise. While the technology for its use had been ready for a long time, it was only when Covid-19 struck our world, that RVI trend gained momentum. In many cases, During the pandemic, organizations began to discover they could maintain business continuity simply by adopting remote video technology. Once technology barriers were broken and thrown to the wind, companies quickly realized RVIs enabled them to achieve more efficient workflows, reduced costs, increased margins, and productivity. Remote video inspection can be used in businesses like field service, customer service, auto insurance claims, and inspections of residential and commercial building components, as well as equipment.
Blitzz, a rising leader in video inspection software, took a survey of call center agents using their product. Based on a sample size of 1,200 agents, the findings showed that companies were able to see significant ROIs over a period of time:
- 6,000 trucks rolls, $800,000 monthly saved
- 5 truck rolls saved per CSR per month
- ~$8,000 saved per CSR per year
- 20+ x ROI
- 98.33% CSR satisfaction rate
- 4.8 out of 5-star rating from customer responses