Best Practices In Reverse Logistics

With reverse logistics accounting for nearly 1% of the total U.S. gross domestic product, it is not surprising that this process defined as the return/ exchange, repair, refurbishment, remarketing, and disposition of products is quickly emerging as an integral component in leading service organizations' competitive positions.

Leading manufacturers in multiple industries are focusing on improving the reverse logistics process in order to recapture revenue, retain customers, comply with environmental regulations, reduce operating costs, and improve product uptime and quality. This study takes a vertical look at reverse logistics, examining the specific challenges each industry faces and the best-in-class strategies they are prioritizing for success.