Benfield Electric Powers Revenue With Networkfleet

It takes a lot of electricity to power all the conveniences of modern life. Benfield Electric helps keep the juice flowing for its customers by providing residential and commercial electrical contracting services in five Mid-Atlantic states. Faced with unexpected spikes in operating expenses, the company discovered its existing fleet tracking tool was inaccurate and unreliable. To better manage its vehicle fleet and control costs, Benfield began using Verizon’s Networkfleet wireless fleet management system. Now the electrical contractor can deliver world-class customer service while keeping fleet-related costs under control.

UNEXPLAINED PROBLEMS THREATEN THE BOTTOM LINE

In an industry as competitive as electrical contracting, companies must provide exceptional customer service while maintaining a low cost structure. When Benfield began experiencing unexplained increases in operating expenses, the company realized its competitive standing was at risk. When Service Manager Jim Tharp investigated, all signs pointed to the company’s GPS tracking system, which did not provide reliable data and kept breaking down on a regular basis. With no way to pinpoint problem areas, the company couldn’t begin to get a handle on soaring costs.

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