Article | November 9, 2022

9 Benefits Cloud-Based Software Brings To Asset & Field Service Management

Source: KloudGin

The business world has fully embraced the value of artificial intelligence (AI) and machine learning (ML). AI and ML allow companies to automate operations, instantly connect team members, and predict activities when managing their resources and personnel.

As this technology improves, more industries realize the potential to digitally transform operations. Unfortunately, a lot of service oriented operations are still relegated to manual pen and paper processes which inhibit efficiency and quality customer service. However, change is coming, as field service and companies managing assets are realizing the benefits and ease of incorporating AI and ML into their business practices and the perks of utilizing a single cloud-based interface to accomplish these feats.

Industry-Wide AI and ML Advancements

A recent Deloitte survey of 450 companies regarding plans to improve customer service indicates that AI implementation is very much on the horizon. Indeed, 56% of respondents said they plan to invest in AI in the future as part of their service strategy.1 But what does that mean for asset and field operations?


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