Battling Pests With Mobile Computers

In the Ohio Valley, Okolona Pest Control is the perfect example of a modern pest control operation.

The Challenge

When the company started, each technician carried a clip board with the necessary account paperwork and daily route. Notes and services performed were hand written and invoicing was manual. All the paper was brought back to the office for data entry. Changes in regulations increased the documentation requirements and, as the company grew, the amount of paper created and stored also increased.

The paper based system impacted customer service; if a technician encountered a situation that required extra time, the customers on his route would be delayed. There was no way to dynamically move account information between these operators or to add emergency service requests in a manual, paper based environment. As an enterprise with many workers in the field, Okolona needed to increase its efficiency. A system that provided for real-time coordination, scheduling, and information was needed.

Watch the video case study here!

Download this case study below to discover the solution and results.