Automating Manual Work Order Management Halts Revenue Bleed

By Brian Albright, Field Technologies magazine

A mobile solution helped HAFSCO streamline its work orders and recoup $5,000 to $10,000 per month in unbilled services.

When HAFSCO deployed a mobile work order management solution, the company discovered just how costly its old paper-based processes were. HAFSCO provides commercial kitchen and foodservice equipment and services to commercial customers. Prior to deploying a mobile solution, HAFSCO employed five service technicians who used paper forms to track their work and invoice customers. The problem: sometimes the paperwork didn’t get turned in. In that case, parts weren’t ordered, and the work was either not completed, not billed, or both.

Mobile Application Streamlines Work Order Processing
Design consultant Mario Capobianco knew that the company had to get its manual work order processes under control and that a mobile computing solution would be the best fix. “We knew we were losing money, and we had no way to track how many calls we completed a day, or how many work orders were being billed out,” Capobianco says.