Automate Your Way To Field Service Success

By Brian Albright, Integrated Solutions magazine

A company's field service operation plays a critical role in customer satisfaction and retention. Long after the initial sales cycle is over, service technicians serve as the public face of the company to existing customers.

Aftermarket service contracts can be a lucrative source of income, but competition for aftermarket service contracts is increasing. For companies that maintain an internal service organization, having an effective and efficient crew of repair technicians in the field can help avoid costly downtime or equipment failures.

It is important for technicians to not only be on time and equipped with the right tools and skills for the job at hand, but also to appear professional, organized, and technologically savvy. That's why so many organizations have turned to mobile field service automation solutions to boost their performance.