Automate Maintenance & Service Contracts

By Corry Greenbaum, FIELDBOSS

Does this sound familiar? A customer expects the cost of some item on the work order to be covered by their service contract, but the technician isn’t able to confirm either way. Are parts included? Does the customer qualify for discounts on the labor rate? Without readily available contract information, technicians are put on the spot and often end up doing work for free or not billing for parts.

Without a system in place to facilitate communication between the field, back office, and your billing department, cash will flow out of a business just as quickly as it flows in. This lost income, or “leakage” will undermine efforts to grow your organization’s service revenues. With the right tools to automate, organize, and expose contract details, you will reduce leakage while increasing revenue and customer satisfaction. Here are some helpful tips...