Article | September 8, 2020

Augmented Reality In Field Service: Smart Glasses Or Mobiles?

Source: TechSee
Field Service Augmented reality AR

The value of augmented reality in field service has been clearly proven, and an increasing number of field service organizations are beginning to incorporate AR technology. In fact, the field service industry is one of the market leaders where it comes to practical AR implementation. But with different options available, how should a field service organization decide which augmented reality solution is best for them?

Benefits of augmented reality in field service

The ability to overlay visual information onto images of physical objects is transforming the field service industry in various ways.

AR technical guidance can help technicians:

  • quickly execute field repairs
  • consult with colleagues
  • review a service case in advance to better prepare for and expedite the resolution process

These virtual tools deliver clear cost savings, reduce travel time, decrease employee downtime, extend expert reach, and accelerate the training of new technicians.

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