Attracting The Right Field Technician To Influence The Customer Experience

By Jeff Oskin CEO, Jolt Consulting Group, www.joltconsultinggroup.com

Modernization through technology can attract field service talent.

In the service industry, it’s not so much that “good help is hard to find.” It’s more accurate to proclaim that enough good help is hard to find. As a service executive, you’re juggling many variables daily to provide excellent customer service, differentiate from competition, and meet financial objectives. One way to accomplish this is to recruit the best staff in the industry, which is easier said than done.