Astea International And Axeda Systems Partner To Deliver Best-In-Class Field Service Solution

Astea International Inc. (Nasdaq: ATEA), a global service lifecycle management (SLM) software solutions leader, and Axeda Systems Inc., the world's leading provider of device relationship management (DRM) software and services, have teamed up to offer the most advanced field service management solution available today, enabling companies to dramatically increase service revenue and customer satisfaction.

The partnership combines two best-in-class solutions: Axeda DRM, which proactively monitors deployed assets to detect operational issues, equipping service personnel with real-time diagnostic data, and Astea Alliance, which ensures that the right person is at the right place, with customer- and product-specific information and the inventory needed to resolve any issues.

The joint solution gives customers access to intelligent dispatch capabilities to minimize service call volume; logistics capabilities to streamline spare parts efficiencies; and contract management capabilities to ensure service level agreements are met. It also provides advance notice of potential product fault and performance issues to increase uptime and improve first-call resolution.

"As the service arena grows more complex, companies committed to achieving service excellence require a comprehensive solution that delivers results," said Brian Anderson, vice president of marketing at Axeda. "With Astea, we're offering everything companies need to deliver an outstanding customer service experience."

Rapid Results
Specific benefits for customers include:

• Significantly lower service costs. Field and call center technicians are armed with the information they need to rapidly identify and resolve problems on the first contact.
• Greater customer satisfaction. Proactive problem detection often resolves issues before they affect the customer, dramatically increasing product uptime.
• Increased service revenue. Rapid resolution and superior on-demand customer service drive opportunities for increased revenue through increased service contract sales.

"We're committed to delivering total service lifecycle management support for our customers," said Frank Fesnak, vice president, Strategic Alliances, Astea. "Partnering with Axeda gives our customers seamless access to an advanced solution that provides immense insight into products deployed in the field."

Axeda's DRM solution creates value across the enterprise, enhancing remote service and support as well as enabling new revenue generating activities through usage tracking and software management capabilities. More information can be found at http://www.axeda.com.

The Astea Alliance Service Management Suite is the industry's only end-to- end solution helping companies worldwide maximize the value of their service operations by integrating and optimizing critical business processes. Astea Alliance is a highly scalable, customer-centric solution that seamlessly shares customer information across an organization to provide a 360-degree view of the customer. The company can be reached at 215-682-2500.

About Axeda
Axeda Systems Inc. is the world's leading provider of Device Relationship Management (DRM) software and services. The Company's flagship product, the Axeda DRM system helps manufacturing and service organizations increase revenue while lowering costs, by proactively monitoring and managing devices deployed at customer sites around the world. Axeda DRM is a highly scalable, field-proven, and comprehensive remote management solution that leverages its patented Firewall-Friendly technology to enable Machine-to-Machine (M2M) communication by utilizing the public Internet. Axeda customers include Global 2000 companies in many markets including Medical Instrument, Enterprise Technology, Office and Print Production Systems, and Industrial and Building Automation industries. Axeda has sales and service offices in the U.S. and Europe, and distribution partners worldwide. More information about Axeda is available at http://www.axeda.com.

About Astea International
Astea International (Nasdaq: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets and human capital. The Astea Alliance suite supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. It integrates and optimizes critical business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing. Astea extends its application suite with portal, business intelligence, dynamic scheduling and mobile solutions. Since its inception in 1979, Astea has licensed applications to companies in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, and medical devices. For additional information, visit http://www.astea.com.