Astea International

Product Description
Astea's solutions provide all the cornerstones of service lifecycle management, including customer management, service management, asset management, reverse logistics management, and mobile workforce management. Astea Alliance and FieldCentrix empower your team by making more actionable data readily accessible, providing the agility you need to achieve sustainable value in less time, and successfully compete in a global economy.
Astea Alliance supports the complete service lifecycle, from lead generation and project quotation to service and billing through asset retirement. With Astea Alliance, companies can drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a consistent and highly personalized experience at every touch point.
FieldCentrix Enterprise is an application suite that seamlessly links processes, people, parts, and data through workflow software, real-time wireless and Web communications, and mobile devices. It eliminates the costs and inefficiencies of paper-based operations, optimizes service resources, and provides standardized practices to support business improvement and fast deployment.

Company Overview
Astea International (NASDAQ: ATEA) is a global provider of service management software that addresses the unique needs of companies who manage capital equipment, mission critical assets, and human capital. With the acquisition of FieldCentrix, Astea complements its existing portfolio with the industry's leading mobile field service execution solutions. From the initial customer call to the closing of work orders, customer invoicing and product replacement, every step in the service lifecycle process represents an opportunity for improving customer satisfaction, reducing costs, and increasing revenues. In order to deliver best-in-class service, you need seamless continuity and visibility of every interaction with the customer. You can manage the entire service lifecycle with a single provider — Astea. Since 1979, Astea has licensed applications to companies around the world, in a wide range of sectors including information technology, telecommunications, instruments and controls, business systems, HVAC, gaming/leisure, imaging, industrial equipment, and medical devices.