Astea International

Product Description
Alliance Mobile, powered by FieldCentrix®, is Astea’s mobility solution that empowers the mobile worker through field service automation. It facilitates the transformation of your disconnected, paper-based service business into a real-time service area network that automates and streamlines operations; creates standardized, best-practice processes; and seamlessly connects the call center, back office, and field for flawless execution, lower service costs, and greater profits.

Alliance Mobile’s unique architecture, built-in workflow, and patented wireless communications methodology allow mobile workers to be more productive all the time, whether they are in or out of wireless coverage. Field service engineers have visibility to contacts, locations, problem details, job site information, account and equipment history, preventive maintenance schedules, and a real-time view of current inventory levels as well as parts availability. Additionally, organizations can effortlessly streamline and automate the tracking of parts, labor, and expense details — increasing accuracy and speeding billing to improve revenue recovery and cash flow.

Company Overview
Astea International (NASDAQ: ATEA) is a global provider of customer-centric service management software that addresses the unique needs of companies that manage capital equipment, mission-critical assets, and human capital. The Astea Alliance suite supports the complete service life cycle, from lead generation and project quotation to service and billing through asset retirement. With Astea Alliance, companies can drive even higher levels of customer satisfaction with faster response times and proactive communication, creating a seamless, consistent, and highly personalized experience at every touch point. This highly scalable, Web-based solution seamlessly shares customer information to provide a 360-degree view of the customer. It was developed as a global solution from the ground up with multilingual and multicurrency capabilities. Since its inception in 1979, Astea has licensed applications to more than 400 companies around the world, in a wide range of sectors, including information technology, telecommunications, instruments and control, business systems, and medical devices.

Astea International
240 Gibraltar Road
Horsham, PA 19044
PH: (800) 878-4657
FX: (215) 682-2500
E-mail: info@astea.com
Web site: www.astea.com