Article: Expert Field Force Automation And Its Effect On Field Service

Service providers increasingly face the challenge of managing field service operations to ever higher customer expectations, but with diminishing resources. Many providers have experimented with automating field force planning, scheduling, and dispatch. However, this is at best a partial solution. What is missing is improvement in the efficiency and effectiveness of the entire field, as well as delivered customer service — and both at reduced cost. Submitted by Spirent Communications