ArrowXL, the UK's leading two-person home delivery specialist, is partnering with Paragon to fully automate and streamline its distribution operation. The company has chosen an advanced transport planning solution from Paragon to better manage and enhance its extensive service offering, providing greater delivery choice and improved customer communications.
ArrowXL delivers over two million customer orders every year on behalf of leading retailers and manufacturers. Providing a comprehensive six-day delivery and collections service, with a variety of service levels, the company recognized the need to replace manual and semi-automated transport planning processes with a robust and scalable solution from Paragon. This will enable ArrowXL to support its rapid growth strategy and meet the ever-changing delivery needs of the retail industry.
The Paragon solution will enable ArrowXL to plan its collection and intra-logistics service, as well as its two-man home delivery service, which makes 7,000 deliveries a day to addresses nationwide from four distribution hubs. ArrowXL’s fleet of 400 vehicles will be optimized to provide customers with a choice of two-hour time windows across a range of 24-hour, 48-hour, 72-hour and platinum delivery options. Paragon’s transport planning software will also be integrated with ArrowXL’s vehicle tracking system, so the company can monitor planned versus actual performance and access real-time delivery information for its customer service team.
“To maintain and build on our position as the leading two-person home delivery specialist in the UK, we are committed to innovation and continuous improvement,” explains James Robbins, CIO at ArrowXL. “By investing in the best technology, we are able to remain at the forefront of the home delivery sector. The Paragon solution will allow us to overcome complex transport planning challenges and improve the service we provide to retail and manufacturing customers.”
William Salter, Managing Director of Paragon Software Systems commented: “We are delighted that ArrowXL has chosen to partner with Paragon to deliver the efficiency, visibility and control required to meet the very high levels of service required in this competitive marketplace. Together we are taking a phased approach to meet their requirements now and in the future. This will form an important part of ArrowXL’s £3 million digital transformation and underpin service delivery excellence.”
About Paragon Software Systems
Paragon Software Systems, Inc., based in Dallas, Texas, is a leading provider of truck routing and scheduling software solutions. Paragon’s advanced planning systems have been proven to cut transportation costs and improve efficiency across a wide range of distribution operation types and industry sectors. Paragon’s North American truck routing software clients include George’s Inc., AgReliant Genetics, The Linde Group, National Food Corporation, and many others. The software is used for the daily route optimization of transportation schedules; rationalizing fixed routes; managing transportation resources; strategic logistics planning; and managing home delivery orders with dynamic routing. Paragon Software Systems, Inc. is a wholly owned subsidiary of Paragon Software Systems plc, the UK’s number one provider of transportation routing and scheduling software. Paragon has over 3,400 systems installed at more than 1,100 client sites in 61 countries worldwide. For more information, visit paragonrouting.com.