Magazine Article | August 26, 2011

Are Your Customers Happy?

Source: Field Technologies Magazine

By John Carroll, The Service Council

John Carroll of The Service Council talks with Carl DeCoste of Philips Healthcare about the approach the company is taking to ensure customer satisfaction.

Last month's Spotlight (The Value of Customer Engagement in Service) featured commentary from a recent interview held with Stu Reed, president of Home Services for Sears Holdings Corporation, about Sears Home Services' customer engagement model called "pro-advocacy." In another recent interview, we spoke with advisory board member Carl DeCoste, VP of customer service at Philips Healthcare, Canada, about the tenets of their Customer Service Excellence model.

VIEW THE MAGAZINE ARTICLE!
Signing up provides unlimited access to:
Signing up provides unlimited access to:
  • Trend and Leadership Articles
  • Case Studies
  • Extensive Product Database
  • Premium Content
HELLO. PLEASE LOG IN. X

Not yet a member of Field Technologies Online? Register today.

ACCOUNT SIGN UP X
Please fill in your account details
Login Information
ACCOUNT SIGN UP

Subscriptions

Sign up for the newsletter that brings you the industry's latest news, technologies, trends and products.

You might also want to: