White Paper: Applying Lean Six Sigma To Mobile Operations

A half day service window generates complaints; a two-hour service window is grudgingly accepted. However, in a competitive environment, one hour (or less!) will soon be the standard and two hours completely unacceptable. Why is this? Because technologies and methods have emerged that make it possible to consistently achieve a high degree of service reliability and predictability, driving Service Level Agreements (SLAs) and a host of service metrics to previously unattainable levels.

This includes technologies that enable real-time visibility and reporting of mobile operational metrics across the enterprise. It also includes methods that apply these technologies in ways that optimize mobile operational processes and provide statistical control as they happen, improving:

• On-time arrivals and departures
• Work efficiency and quality
• Overtime and fuel conservation.