Alliant Energy Selects ClickSoftware's ClickAppStore To Keep Workers Connected To Each Other And The Back Office

Enterprise Mobility Apps from ClickAppStore Facilitate Best-In-Class Service and Optimize Field Service Resources

Recognizing the need to provide excellent service to millions of customers while increasing efficiency and productivity among its mobile workforce, Alliant Energy, a Midwest-based energy holding company, is taking a leadership role in the utility industry by implementing enterprise apps. Alliant Energy plans to keep its workers connected in the field using the Resource Radar app from ClickSoftware’s ClickAppstore.

ClickSoftware Technologies Ltd., the leading provider of automated mobile workforce management and optimization solutions for the service industry, recently unveiled the Resource Radar app, which is included within the Collaboration Pack of apps. The Resource Radar app will be used by Alliant Energy to better connect field technicians across thousands of miles of service area. The company will use the popular app, in addition the full suite of workforce management and mobility solutions, to provide even more outstanding customer service by giving field resources the ability to quickly identify additional technicians nearby for faster response to both planned jobs and emergencies. The app will also help Alliant Energy adhere to strict safety measures, and enable technicians to complete more jobs per day.

Resource Radar is one of dozens of apps aggregated into Collection Packs, other Collection Packs available for download include the Field Scheduling and Personal Productivity Packs. All are available through the ClickAppStore, the first app store for enterprise-level customers who require fully integrated apps that connect workers to each other and to the back office. The Resource Radar app collects GPS data to display a field workers’ location within a specified radius. This functionality can more efficiently provide additional support during service calls, when a safety backup is needed or to respond to emergencies.

Alliant Energy Corporation is an energy holding company providing 1.4 million Midwest utility customers with safe and reliable electric and natural gas services. Alliant Energy currently deploys nearly 4,000 employees across its service territory of Iowa, Minnesota and Wisconsin.

In a recent forecast, research firm IDC predicts by 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total global workforce and 75% of the US workforce.

“By deploying device agnostic ClickApps, Alliant Energy is able to increase productivity and improve customer service by transmitting and sharing data and decisions in real time,” said Hannan Carmeli, President and COO, ClickSoftware “The ClickAppStore provides customers the ability to implement the mobile functionality they need with minimal IT involvement -- no infrastructure changes or coding is required.”

A video demo of the Resource Radar app is available online (http://appstore.clicksoftware.com/csweb/appstore.nsf/pages/DemoRadar).

About ClickSoftware
ClickSoftware is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, and Asia Pacific, and operations in Latin America. For more information, visit www.clicksoftware.com.