AI In Field Service: Understanding The Impact On Your Customers, People And Assets

Artificial Intelligence (AI) will not only have a profound impact on business and operational efficiency, it will also change forever how people interact with and view technology.  

If you’re a service organization implementing AI or machine learning technology, questions you need to consider are: 

• What areas of your business should you focus on to improve key metrics such as first-time fix rate and asset uptime? 
• What ethical, societal and security concerns must you consider? 
• How does AI in field service sit alongside other technologies such as remote service, IoT and resource optimization?

Watch this on-demand webinar to learn the answers to these questions and more from Bob De Caux, VP of Automation and AI at IFS.