Case Study: Acqualina Resort And Spa On The Beach

Luxury hotels and resorts have reputations to uphold, so they're always seeking new ways to optimize the experience of each guest and keep them coming back to a five star accommodation. Acqualina Resort and Spa on the Beach is located on 4.5 ocean front acres, with 188 residences, 97 guest rooms and suites, a 20,000 square foot spa, two gourmet restaurants, and three swimming pools. That's a lot of ground to cover for any communications system. As it turned out, the analog radios Acqualina had been using could no longer help the resort and spa deliver the very best service to their guests.

Rich accommodations at Acqualina are considered some of the most desirable in the travel industry. Guest rooms and suites feature private terraces with magnificent views, imported marble flooring, and other luxurious appointments. Service for such incomparable surroundings includes 24-hour in-room dining, valet, multi-lingual concierge services, and, of course, battalions of housekeeping and support staff. With daily rates that begin around $1,000, customers expect to receive extraordinary attentiveness from the staff. For years, Acqualina had prided itself on delivering some of the finest service in the hospitality industry. Still, they're constantly looking for new ways to do more, aiming to be the very best at everything.