Aberdeen Summit: Global Service Executives Convene To Share Best Practices In Strategic Service Management

The Chief Service Officer's (CSO) Summit is the preeminent networking event for service executives looking to join peers from industry leading companies to discuss how best-in-class companies are making a profit from services. Presented by Aberdeen, a Harte-Hanks Company the executive summit will host an intimate group of roughly 250 of the leading service chain minds in the world who will congregate to discuss trends, ideas, strategies, and best practices pertaining to the escalating role of post-sales service in increasing corporate profitability and driving customer loyalty. Some of the summit topics will include:

• If quality is free, why does service cost so much?
• Strategic Service Management: establishing business value from post-sale service
• Impact of mobile technology on post-sale service operations
• Best-in-class framework for achieving field service excellence(Workforce, Parts, Fleets)
• Optimizing the service supply chain (Outsourcing, Reverse Logistics,Warranty Management)
• Service chain experts share keys to financial and operational success
• Moving from a product-centric to a customer-centric service model
• Best practices for growing service revenue and increasing the share of recurring revenue
• Managing service parts to achieve highest asset uptime at lowest cost
• Best practices for proactive and predictive customer issue resolution

The CSO Summit will be held October 9 - October 10, 2007 at the Seaport Hotel and World Trade Center in Boston, MA. As part of Aberdeen's annual series of executive summits, the CSO Summit is the only executive level event that will feature service experts such as Michael Treacy, Best-Selling Author, "The Discipline of Market Leaders"; Steve Blaz, VP Global Service Operations, Juniper Networks; and other c-level executives from Sun Microsystems, Volkswagon of America, Baltimore Gas & Electric Company, GE Consumer & Industrial, Cox Communications, Siemens, Boston Scientific, Sears, Network Appliance and many others.

Building on last year's highly acclaimed event, this two-day executive summit will deliver tangible benefits such as: Identification of service chain strategies; Collaboration with other service chain executives on critical aspects of service chain management; Actionable recommendations from service chain leaders which can immediately be implemented to improve service chain performance; Access to valuable research findings to better equip any service executive.

"We experienced terrific success with our 2006 CSO Summit, and we are looking forward to bringing together global service chain executives as we elevate the dialogue around post-sales service and address issues that go beyond the tactical operations of workforce or inventory management, and build a community of senior executives to help shape the role service organizations play in the product value chain," said Amit Jain, Research Director, Strategic Service Management Practice at Aberdeen.

Sponsorship is currently sold out for 2007 CSO Summit. For more information on the 2008 CSO Summit Sponsorship opportunities, contact John Carroll, Area Sales Vice President, 617-854-5209 or john.carroll@aberdeen.com

For registration and event information, visit: www.aberdeen.com/events/live/CSO07/default.asp

About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions.

As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to www.harte-hanks.com

SOURCE: Aberdeen Group