Aberdeen Group: Remote Product Service: Reducing Costs And Driving Revenue In A Down Economy

Efficiency, utilization, and discipline: these three pillars are the focus of service and manufacturing firms in the current economic climate. Therefore, the call is for sustainable business models that can adapt quickly to changing times and assist service or manufacturing firms in providing exemplary preventive maintenance or break/fix service wile maintaing service cost levels. Such sustainable models require discipline in process optimization, organizational support, knowledge management, and performance measurement. They also require support from automation initiatives, such as Remote Product Service (RPS), that assist fimrs in reducing excess costs and assist in driving newer value-added service and revenue streams while improving customer satisfaction.